Call types · Scenarios
Call Types & Scenarios
High-value, high-friction calls and how MedReception AI absorbs them.
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New Patient Calls
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After-Hours Calls
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Walk-In Inquiries
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Provider Availability Calls
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Second Opinion Calls
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Transfer Requests
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Office Hours Questions
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Directions & Parking Calls
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Lab Results Calls
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Test Follow-Up Calls
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Post-Op Questions
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Pre-Op Instructions Calls
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Procedure Prep Questions
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Non-Urgent Symptom Questions
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Medical Records Requests
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Disability Forms Calls
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Wrong Number Medical Calls
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High-Frequency Callers
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Missed Call Follow-Up
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External Fax Follow-Ups
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Appointment Requests
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Same-Day Appointment Calls
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Referral Calls
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Messages for the Provider
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Call-Back Requests
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Patient Portal Help Calls
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Billing Questions
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Copay Questions
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Insurance Verification Calls
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Prior Authorization Calls
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Referral Status Calls
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Forms & Paperwork Calls
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Work Note Requests
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Insurance-Related Calls
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Weekend Calls
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Holiday Calls
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Urgent but Not Emergency Calls
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On-Call Provider Routing
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Repeat Caller Management
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Fax Follow-Up Calls
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