AI Call Routing
Intelligent Call Routing for Medical Offices
“Press 1 for this, press 2 for that” is no longer enough. MedReception AI routes calls based on what the patient actually says, not just which button they press.
Book a Scheduling Optimization DemoRoute by Reason, Not Just Extension
MedReception AI listens for intent and context, then routes calls according to your rules:
- New vs. existing patients
- Symptom calls vs. logistics
- Pre-op/post-op questions
- Billing and insurance questions
- Referrals and outside providers
Reduce Transfers and Call Bounces
Patients hate being transferred multiple times. With smart routing, most calls get to the correct destination the first time, reducing handle time and frustration.
Safe Handling of Urgent Calls
Your routing logic can explicitly define how to handle red-flag symptoms, on-call coverage, surgical emergencies, and nurse triage, so AI and staff work together safely.
Learn About Healthcare Call RoutingDesign Your Ideal Call Flow
We’ll map your current call paths and build an AI-driven routing plan that fits your practice size and specialty.
Book a Call Routing SessionScheduling Optimization
Let us show you the scheduling playbook
Every scheduling workflow includes trigger-based routing, automation, and escalation so patients reach the right slot in real time.
More Scheduling Optimization Resources
Explore related content in the scheduling silo to see how AI handles new patients, follow-ups, reminders, and waitlists.