Signed BAAs every time
We operate as your Business Associate and sign BAAs for every deployment that touches PHI—covering usage, safeguards, and retention.
HIPAA Compliance & Business Associate Agreements
Medreception AI is built for medical practices. We sign BAAs, operate on HIPAA-ready infrastructure, and document every safeguard so your legal and security teams can greenlight AI reception with confidence.
Minimum necessary data
Our AI collects only what’s needed for scheduling, routing, or documentation. No PHI is repurposed or sold.
Independent HIPAA review
External auditors evaluate our policies, procedures, and controls so you have third-party proof of compliance.
Documented incident response
We maintain runbooks for detection, containment, notification, and remediation aligned to HIPAA timelines.
Our Role as a Business Associate
Medreception AI acts as a Business Associate to covered entities like clinics, medical groups, and hospitals. We define how PHI is used, secured, and destroyed inside every BAA.
- Permitted uses of PHI for scheduling, routing, messaging, and documentation
- Safeguards for storing transcripts, call summaries, and telephony data
- Responsibilities if an incident or breach occurs
- Retention and destruction requirements when services end
Signing a BAA with Medreception AI
Every customer onboarding includes review and execution of our BAA. Legal teams can request redlines or upload their own exhibit as needed.
- BAA reviewed and e-signed during implementation
- Copy stored in your account records for audits
- Updated whenever your scope, locations, or legal entities change
Need a copy ahead of diligence? Just ask during discovery.
PHI Handling & Minimum Necessary Use
Our AI agents collect only the details required to complete the task at hand. Everything is encrypted in transit and at rest with strict role-based access control.
- Patient name, DOB, and contact details
- Appointment requests, provider preferences, or referral info
- Basic symptoms for routing or triage
- Insurance or authorization data when relevant
PHI is never used for training shared models or unrelated marketing.
Third-Party HIPAA Assessment
We work with independent HIPAA compliance partners who inspect our policies, logging, encryption, access controls, and vendor management. Their attestations supplement your due diligence packet.
Incident Response & Breach Notification
If something goes wrong, you get rapid communication. Our incident response plan outlines containment, investigation, documentation, and notification procedures.
- Immediate containment and forensic review
- Impact assessment for affected data
- Customer notifications that align with HIPAA and contractual timelines
Need security documentation?
We’ll share BAAs, architecture diagrams, security questionnaires, and SOC readiness details directly with your compliance team.
Talk to Compliance