Live AI reception that answers every call
Katie AI greets callers instantly, gathers structured intake, and routes or books based on your custom playbooks.
🇺🇸Built for U.S. Medical Practices
MedReception AI · United States
HIPAA-ready AI reception that answers every patient call, day or night
Katie, Annie, and Victoria AI handle intake, routing, voicemail, and scheduling. You get instant documentation, BAAs, and enterprise safeguards without hiring another FTE.
100K+
Calls answered by AI
7 days
Avg. go-live
100%
After-hours pickup
Compliance + Security
Why U.S. health systems choose MedReception AI
We operate like a digital front desk employee that never forgets HIPAA basics.
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Signed BAAs and HIPAA documentation for every account
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End-to-end encryption for audio, transcripts, and routing
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Role-based access, SOC 2 / ISO hosting, continuous logging
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No model training on PHI — zero data reuse
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U.S.-based infrastructure with redundancy across regions
Platform overview
Three AI teammates across every phone workflow
After-hours + overflow handled by Annie AI
Night, weekend, or surge coverage stays on-brand with safe escalation rules and smart voicemail summaries.
Voicemail + task automation
Victoria AI transcribes, summarizes, and tags voicemails so staff start their day with a sorted inbox—no audio slog.
Scheduling inside your EMR
Athena, eCW, Epic, AdvancedMD, ModMed, and more. We replicate prep rules, provider preferences, and slot logic.
Where it fits
Use cases across U.S. healthcare
Instant pickup for every inbound call, customized per service line.
Multi-specialty groupsSurgical centersPrimary care + FQHCBehavioral healthDental + DSOAesthetic + med spaUrgent careHospital-owned clinics
Scheduling
See United States call flows in action
Pick a time below—no forms, no sales gatekeeping.
“Within two weeks, MedReception AI answered 96% of our calls before the second ring. Cerner scheduling stayed intact, and compliance signed off thanks to their BAA + audit trail.”
Marisa Kent · COO, Tri-State Ortho Group
Go-live snapshot
Your first month with MedReception AI
Days 1-3
Voice calibration, greeting scripts, HIPAA paperwork
Days 4-10
Workflow mapping, escalation testing, EMR sandbox previews
Days 11-14
Soft launch on overflow, tweak prompts, train staff
Week 3+
Full production routing, EMR scheduling hooks, analytics review
FAQ
United States AI receptionist FAQ
Answers for compliance officers, COOs, and operations leaders.
How fast can MedReception AI go live in the United States?
Most clinics launch core call flows in 10–14 days. EMR scheduling syncs for Athena/eCW go live within 1–3 weeks; Epic or custom workflows usually take 4–6 weeks with IT coordination.
Do you sign Business Associate Agreements?
Yes. Every U.S. customer receives a BAA, HIPAA policy overview, and security documentation. We operate on HIPAA-audited infrastructure with continuous monitoring.
Can AI handle both English and Spanish callers?
MedReception AI supports English, Spanish, and 35+ additional languages. You can define routing rules per language or location for bilingual front desks.