AI Answering Service vs Live Agent
Which is better for medical practices? Here’s a direct side-by-side comparison.
Side-by-Side Comparison
| Metric | AI Answering | Live Agent |
|---|---|---|
| Pickup Speed | Instant | 20–120 seconds |
| Accuracy | Consistent | Variable |
| HIPAA Compliance | High | Inconsistent |
| Cost | Lower overall | High — 24/7 coverage is expensive |
| Availability | 24/7/365 | Limited shifts |
| Scalability | Unlimited concurrent calls | Hard to scale |
Which Should You Choose?
Most practices blend AI with human staff. AI handles the majority of calls instantly—capturing details, routing, and summarizing—while staff focus on clinical work, complex calls, and in-office patients.
See the Difference
Try a live demo of AI answering and compare it to your current live agent experience.
Book a Demo