Compliance Ready
HIPAA-Certified AI Medical Receptionist
MedReception AI encrypts every call, signs BAAs before launch, and gives your compliance team full audit trails so you can automate the front desk without risking PHI.
Prefer a broader overview? Visit the AI medical receptionist hub for operations workflows and pricing.
What Makes Our AI HIPAA-Compliant?
🔐 Encrypted Voice + Data
All audio, transcripts, and routing events are encrypted in transit and at rest.
📁 No PHI Stored Long-Term
Data is retained only for necessary operational workflows, then securely purged.
📜 Signed BAA
We provide a Business Associate Agreement for every medical client.
🧾 Third-Party HIPAA Review
Independent auditors review our controls, documentation, and safeguards.
Proof your compliance team will ask for
Signed BAA before launch
Executed prior to routing your first call with MedReception AI.
Audit-ready call logs
Structured transcripts + metadata make audits and investigations painless.
Encrypted escalations
Every provider handoff travels through TLS 1.2+ encrypted channels.
Access controls
Role-based permissions + MFA keep sensitive data with the right humans.
Why HIPAA Compliance Matters for AI Receptionists
Most generic AI phone agents violate HIPAA by:
- Recording and storing PHI on consumer cloud services
- Skipping encryption for call audio, transcripts, or routing data
- Sending sensitive details over SMS or email without safeguards
- Relying on non-HIPAA APIs or off-the-shelf voice AI
MedReception AI avoids all of these risks.
FAQ: What legal + security teams ask us
Do you sign a Business Associate Agreement?
Yes. Every medical customer receives a signed BAA before onboarding so legal and compliance teams have documented coverage.
Where is patient data stored?
Audio, transcripts, and summaries live in encrypted cloud environments located within the United States. Retention windows are configurable and defaults to the minimum needed for your workflows.
Can we review audit logs?
Absolutely. We provide exportable call logs, escalation histories, and access events so your compliance team can run investigations without waiting on our engineers.
Book a Live Demo
See exactly how our HIPAA-compliant system handles your calls safely and securely.
Schedule Demo