AI Receptionist for eClinicalWorks (ECW)

Use eClinicalWorks and feel like your phones never stop ringing? MedReception AI is designed for ECW-based practices—answering every call instantly, routing patients correctly, and fitting right into your existing scheduling workflows.

See it with eCW

Built for ECW Workflows

📞 Instant Intake + Routing

Answers every call, captures demographics, and routes based on your eCW scheduling rules—no more voicemail pileups.

📅 eCW-Friendly Scheduling

Reads provider availability and appointment types so patients can book, reschedule, or confirm without touching the front desk.

🧾 Structured Summaries

Every interaction produces a summary with chief complaint, callback number, and next steps—ready to drop into eCW messages/tasks.

🌐 Multilingual & After-Hours

37+ languages with auto-detect and 24/7 coverage so ECW clinics never miss referrals or urgent calls.

How MedReception AI Integrates with eCW

Reads availability from eCW schedules or Block/Slot templates
Creates tasks/messages for refills, labs, and callbacks
Syncs visit reasons with provider-specific rules
Attaches call summaries to patient charts (via Scribe or Inbox)
Routes escalations through your existing on-call lists

We work with your eCW admin to set up secure API or SFTP workflows, so summaries can flow into eCW Inbox, Tasks, or your preferred teams channel.

What ECW Practices Achieve

25–30% reduction in live call volume within the first month
Same-day scheduling and cancellation handling without staff intervention
Structured summaries that drop right into eCW patient records
After-hours coverage with on-call escalations logged in eCW

Let’s tailor it to your ECW setup

We’ll review your schedules, visit types, and existing call flows, then show you the MedReception playbook mapped to eCW.

Book a Demo