AI receptionist for eClinicalWorks (eCW)
eClinicalWorks Phone Integration + AI Receptionist
Katie, our AI receptionist, answers every call to your eClinicalWorks practice, day and night. She checks the open times in your eCW schedule, offers them to the caller, and books the visit they pick, using your practice's own eCW login.
Practices miss about 30 to 50 percent of their calls. Katie picks up every one, and the calls that are not bookings become detailed messages for your team.
- Live on eClinicalWorks today
- Uses your own eCW login
- HIPAA compliant, verified by Compliancy Group, BAA included
- Physician-built
Book a demo
See Katie work with eClinicalWorks
A live 30 minute walkthrough with our team. Pick a time that works for you.
See it in eClinicalWorks
A phone message into the eCW chart in one click
Katie takes a patient's message and it lands in MedReception Studio. Autopilot finds the patient's chart in eClinicalWorks by name and date of birth, starts a telephone encounter, writes the note and saves it. Shown with a test patient.
Built for eCW practices
What Katie does for an eClinicalWorks practice
Books into your eCW schedule
Katie checks the open appointment times in eClinicalWorks, offers them to the caller, and books the one they choose. Reschedule and cancellation requests are handled or passed to your team to finish, depending on your setup.
Uses your practice's own eCW login
Katie books in eClinicalWorks through your practice's existing eCW login, the same way your front desk does, so there is no eCW API project to set up first.
Phone messages into the chart
Calls that are not bookings become detailed messages with the reason for the call and callback details. With MedReception Autopilot, one click files a message into the patient's chart as a telephone encounter.
Every call answered
Katie answers day and night, and several calls at the same time, so callers never hit a busy signal. Urgent calls are routed using the rules you set.
Getting started
How it works
- 1
Book a demo
Tell us how your practice handles calls today: your scripts, routing rules, on-call schedule and how your eClinicalWorks schedule is set up.
- 2
We connect Katie to eClinicalWorks
On our managed plans we build and configure Katie for you, connect her to your eClinicalWorks account, and keep tuning her after launch. EHR integration is usually ready in 1 to 3 days, and most practices launch about a week after signup.
- 3
Forward your calls
You keep your current phone number and forward your calls to Katie.
Physician-built
Paul Toomey, MD
Co-Founder and CEO
Built inside a real medical practice
General surgeon and former independent practice owner, with more than a decade of medical practice experience.
Paul Toomey, MD, developed MedReception AI while practicing general surgery and operating an independent medical practice. What began as a solution for the phone, scheduling, and front-desk challenges inside his own practice evolved into a customized AI platform serving medical organizations across multiple specialties and practice sizes.
Because he ran a practice, Dr. Toomey knows firsthand what a missed call actually costs: a new patient who books elsewhere, a refill that slips through the cracks, a front desk that never gets a quiet moment.
Read Dr. Toomey's story →FAQ
Questions eClinicalWorks practices ask
Does MedReception AI work with eClinicalWorks?
Yes. Katie is live on eClinicalWorks today. She books appointments through your practice's own eCW login rather than through an eCW API, so there is no API project to set up. The eCW connection is usually ready in 1 to 3 days, and most practices launch about a week after signup.
What does Katie do with calls that are not bookings?
She takes a detailed message with the reason for the call and callback details, and it lands in MedReception Studio for your team. With MedReception Autopilot, one click files it into the patient's eCW chart as a telephone encounter.
Do we keep our phone number?
Yes. You keep your current phone number and forward your calls to Katie.
What happens with urgent calls?
You set the rules. Katie detects escalations, keeps callers calm, and can route the call or alert your staff when a human touch is needed.
How much does it cost?
Each plan is a monthly price with AI minutes included. Essential is $495 a month with 500 minutes, then $1.25 per extra minute. Professional is $995 a month with 1,000 minutes, then $0.99 per extra minute. Elite is $1,495 a month with 2,000 minutes, then $0.95 per extra minute. Our managed plans include integration with the EHRs we support, eClinicalWorks among them, and there is no setup fee. Add-ons are priced separately.
How is patient information protected?
We are HIPAA monitored by Compliancy Group, and we sign a Business Associate Agreement (BAA) with your practice. Patient information is handled securely across our systems.
Can Katie answer in other languages?
Yes. Multilingual answering is included on Essential, Professional and Elite. Tell us which languages your patients speak and we will set them up as part of your plan.
More for eClinicalWorks practices
Guides on scheduling, refill calls, referrals and after-hours routing for practices that run on eClinicalWorks.
Let's map it to your eCW setup
In the demo we walk through your schedules, visit types and current call flows, and show what Katie would do with your eClinicalWorks calls.
Pick a demo timeGuides that build on this page
Practical write-ups from the MedReception AI insights library that cite this page. Browse all insights
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