Urgent Care
AI Receptionist for Urgent Care Clinics
Urgent care phones are chaos—peaks at opening, lunch, evenings, and weekends. MedReception AI absorbs those surges, answering every call instantly and guiding patients to the right next step.
See an Urgent Care DemoWhat Patients Ask Urgent Care Clinics
- How long is the wait right now?
- Do you treat children?
- Can you handle stitches, fractures, or COVID tests?
- Are you open and do I need an appointment?
- Is this an emergency room issue or urgent care?
AI answers each question with location-specific details so staff stay focused on the waiting room.
How MedReception AI Helps Urgent Care
Every queue, escalation rule, and symptom screen mirrors your existing protocols—just delivered instantly without hold music.
📞 24/7 Call Coverage
Even when the front desk is checking in a line of patients, the AI is calmly handling incoming calls without voicemail bottlenecks.
⌛ Wait Time & Visit Guidance
Patients hear current wait expectations, what to bring, and whether walk-ins are available before they ever arrive.
🩺 Symptom-Level Routing
Red-flag questions identify emergencies and guide those callers to 911 or the ER instead of clogging the urgent care queue.
🌎 Multilingual Support
Serve diverse communities with natural conversations in 30+ languages, automatically summarized for your staff in English.
Specialty hub
See the full specialty hub
Every specialty page links back to the specialty hub, keeping the topic network tightly connected for search engines and visitors.
Keep Your Team Focused on In-Clinic Patients
Your front desk shouldn’t choose between answering the phone and helping the family standing in front of them. MedReception AI makes that tradeoff disappear by handling calls, summarizing every interaction, and escalating only what needs human attention.
Book an Urgent Care Workflow Review