AI Receptionist for Primary Care
Primary care phones rarely stop ringing. MedReception AI automates refills, labs, scheduling, chronic care questions, and routine triage, taking that load off your staff.
Try Primary Care DemoWhat Primary Care Patients Call About
- Medication refills
- Lab results
- New patient scheduling
- Chronic condition management
- Referral requests
- Insurance questions
AI handles them all instantly.
Primary Care Features
💊 Refill Handling
Collects necessary information and routes to the refill team.
🧪 Lab Result Requests
Routes based on normal vs urgent symptoms.
🗂 Referral Coordination
Captures referral details and prepares routing notes.
📅 Chronic Care Scheduling
Handles follow-up appointments automatically.
Specialty hub
See the full specialty hub
Looking for a different specialty? Browse every specialty we support in the specialty hub.
Ready to See the Full Workflow?
See Full WorkflowGuides that build on this page
Practical write-ups from the MedReception AI insights library that cite this page. Browse all insights
Primary Care Access
Same-Day Sick Visit Call Handling for Primary Care
The 8am sick-call rush lands while the front desk is checking patients in. Answer every line at once and fill same-day slots on your own access rules.
Primary Care Workflows
Lab Result Callback Calls for Primary Care Practices
Results now post to the portal before the doctor calls. Verify identity, capture the exact question, and route it without ever interpreting a value.
Primary Care Workflows
Prescription Refill Call Handling for Primary Care
Refill calls repeat all day in family medicine. Capture drug, dose and pharmacy, apply your refill rules, and route controlled substances by exception.
Primary Care Access
Accepting New Patients? Panel Capacity Calls Answered
Panel status differs by provider and by plan. Send new-patient callers to an open panel, capture PCP assignment, and put the rest on a real waitlist.
Preventive Care Recall
Medicare Annual Wellness Visit Calls and Recall
Patients ask for a physical and mean the Medicare wellness visit. Explain the difference, apply the timing rules, and book the right visit type.