MedReception AI · Client App
The client app for reviewing call summaries, urgent alerts, and follow-ups
This app is for existing MedReception AI customers. If you do not have an account yet, use the website to book a demo and get onboarded.
Client-only note
The app requires a login issued during onboarding. If you are already a customer and need access, start with Can’t Log In or route a request through Support.
Help Center
Client app guides
Short, operational pages your team can follow without guessing.
Client-only. Built for fast review.
Client App Overview
What the MedReception AI client app is for, what teams use it for, and how it fits into your phone workflow.
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Download links and prerequisites.
Get The App
Where to download the MedReception AI client app and what you need before signing in.
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For iPhone-first teams.
iOS App
Using the MedReception AI client app on iPhone and iPad: installation, notifications, and common setup steps.
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For Android-first teams.
Android App
Using the MedReception AI client app on Android: installation, notifications, and common setup steps.
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Client-only access.
Login
How to sign in to the MedReception AI client app and what to check if you cannot log in.
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Get value in minutes.
First-Time Setup
First-time setup checklist: notifications, team access, and the quickest path to reviewing call summaries.
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Add access with control.
Invite Your Team
How clinic admins typically onboard staff to the client app without overexposing PHI.
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Minimum necessary by design.
Roles And Permissions
How access should be scoped in the client app: minimum necessary, auditability, and safe escalation.
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Urgency, not noise.
Notifications
How to use app notifications for urgent alerts without overwhelming your team.
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A phone system with memory.
Call Log
How to use the call log for accountability: what happened, when, and who owned the outcome.
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Fast, structured, reviewable.
Call Summaries
How to review AI call summaries quickly and turn them into owned follow-up work.
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Voicemail without the audio slog.
Voicemail Summaries
How voicemail summaries reduce backlog and keep callers from repeating themselves.
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Night coverage with guardrails.
After-Hours
How the client app supports after-hours coverage: urgent alerts, summaries, and clear escalation.
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Fast and traceable.
Escalations
How escalations should behave in healthcare workflows: fast, auditable, and aligned to your policy.
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Stay on-brand at scale.
What Patients Hear
How to keep the patient experience on-brand: greetings, scripts, and consistent expectations.
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Fast fixes first.
Troubleshooting
Common client app troubleshooting: access, missing data, notifications, and login issues.
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Get unblocked quickly.
Can’t Log In
Quick checklist for login failures: wrong email, missing invite, or org security settings.
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Speed up resolution.
Report A Problem
How to report an app issue so it gets resolved faster: what details matter and what to include.
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Stay current without surprises.
Release Notes
How to track client app changes: what changed, why it matters, and what to validate after updates.
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Security and compliance
Link out for trust content
The app help center stays focused on day-to-day usage. For security and compliance posture, use the dedicated sections on the site.
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