Escalation Checklist
- Confirm urgency classification
- Route to the correct on-call role
- Document the path and timestamp
- Avoid transfer loops
Common Mistakes
- No on-call owner
- No notification
- Escalations that depend on a single person
Safety Note
Escalation scripts should be approved by your practice. The app supports review, routing, and auditability; policy comes from the clinic.
Related guides
Night coverage with guardrails.
After-Hours
How the client app supports after-hours coverage: urgent alerts, summaries, and clear escalation.
Urgency, not noise.
Notifications
How to use app notifications for urgent alerts without overwhelming your team.
Minimum necessary by design.
Roles And Permissions
How access should be scoped in the client app: minimum necessary, auditability, and safe escalation.