Recommended Setup
- Urgent alerts enabled for on-call roles
- Routine summaries reviewed in batches
- Use distinct routing for after-hours vs office-hours
If Alerts Are Too Frequent
- Tighten escalation rules
- Adjust what counts as urgent
- Move routine items to next-business-day queues
If You Miss Alerts
- Confirm OS notification permissions
- Confirm your role is eligible
- Confirm escalation rules are enabled
Related guides
Night coverage with guardrails.
After-Hours
How the client app supports after-hours coverage: urgent alerts, summaries, and clear escalation.
Fast and traceable.
Escalations
How escalations should behave in healthcare workflows: fast, auditable, and aligned to your policy.
Fast fixes first.
Troubleshooting
Common client app troubleshooting: access, missing data, notifications, and login issues.