Checklist
- Verify the invited email
- Check for an invite email
- Try resetting credentials if your org allows it
If You Were Added Recently
New access may require an admin invite or role assignment before data appears.
Escalate
If the issue persists, report it with device and account details so Support can verify your access.
Related guides
Client-only access.
Login
How to sign in to the MedReception AI client app and what to check if you cannot log in.
Speed up resolution.
Report A Problem
How to report an app issue so it gets resolved faster: what details matter and what to include.
Fast fixes first.
Troubleshooting
Common client app troubleshooting: access, missing data, notifications, and login issues.