Waitlist Automation
Medical Waitlist Automation
Keep your schedule full and patients happy. Katie AI captures demand, ranks the queue, and fills open slots immediately—day or night.
See Automated Waitlists in ActionWhy Manual Waitlists Fail
- Canceled appointments sit open because staff can’t reach patients fast enough
- Manual waitlist spreadsheets are outdated and incomplete
- Matching the right patient to the right slot takes too long
- Patients feel forgotten and call repeatedly to check status
How AI Waitlist Automation Works
Every new request is logged, scored, and contacted automatically:
- Capture waitlist requests automatically from inbound calls and forms
- Rank patients by urgency, visit type, or provider preference
- Trigger proactive outreach when a slot opens—voice, SMS, or email
- Record responses, confirm new times, and update your EMR schedule
Outreach Channels
Voice automation
Katie AI calls the next best patient with natural-language prompts.
Smart SMS
Two-way texts confirm interest and collect quick details.
Staff alerts
Escalate high-value cases to your team with context.
Performance Benchmarks
80%
of canceled slots recovered within hours
15-20 hrs
staff time saved per month
3-5 pts
added per provider weekly
Never leave a slot empty
Review live dashboards that show open slots, outreach attempts, and confirmed fills.
Explore the Automation BlueprintScheduling Optimization
Let us show you the scheduling playbook
Every scheduling workflow includes trigger-based routing, automation, and escalation so patients reach the right slot in real time.
More Scheduling Optimization Resources
Explore related content in the scheduling silo to see how AI handles new patients, follow-ups, reminders, and waitlists.