Call type
Referral Status Calls
Patients call when they don’t know what’s happening next. Status calls multiply without clear intake.
What these calls involve
- •“Did you receive my referral?”
- •When will I be scheduled?
- •Who should I talk to next?
Why they repeat
- •Lack of updates
- •Incomplete intake details
- •Patients unsure their message was heard
How AI reception helps
- •Logs referral context every time
- •Routes efficiently to the right owner
- •Acknowledges callers to reduce repeats
Clear intake reduces repeat calls.
Bottom line
Proactive referral status intake keeps patients informed and phones clear.
Phone problem guides
Map each call type to the phone problem it causes.
Explore the Phone Problems hub to see how missed calls, long holds, voicemail overflow, and staffing gaps show up in daily call patterns.