Medical Phone Problems

Patients hang up before we answer

Abandonment rates spike when callers hear endless ringing or hold music. MedReception AI greets every patient immediately, gathers intent, and keeps them engaged until a human needs to step in.

See abandonment reporting Learn about Katie AI

Benchmarks we see after go-live

Up to −45%

Call abandonment after instant AI pickup

Up to +27%

Kept referral consults

Calm script

Nearly every call greeted consistently

Why clinics feel the pain

• Call abandonment rate climbs above 20% during peak hours

• Patients complain in reviews that nobody picks up

• Clinicians lose procedures because consults never get scheduled

• Referral sources hesitate to call because they expect voicemail

How MedReception AI fixes it

Instant engagement

Katie AI opens every call with a friendly greeting, so patients know they reached the right clinic and don’t feel ignored.

Proactive routing

AI triages intent (refill, referral, symptoms, billing) and delivers perfect context before a warm transfer so staff only join high-value conversations.

Automated follow-ups

If a patient still disconnects, AI texts or calls back automatically to finish the workflow.

Live queue visibility

Supervisors can see abandonment trends in real time and decide where to assign humans.

Where to go next

VoIP

VoIP hub

Learn how we layer AI on top of Spectrum, RingCentral, and more.

Phone Problems

Missed call recovery

Pair abandonment fixes with instant callbacks.

AI Products

Katie AI

Front desk AI that never lets a call go unanswered.

Scheduling

Scheduling automations

Book appointments while the patient is still on the line.