Call type
Lab Results Calls
Patients call frequently asking about lab results. These calls are sensitive but often non-urgent.
What these calls involve
- •Status checks
- •Timing questions
- •Clarification on next steps
Why they disrupt clinics
- •Require chart review
- •Cause callbacks and back-and-forth
- •Pull staff off in-person workflows
How AI reception helps
- •Captures request details accurately
- •Routes to the right team for review
- •Confirms receipt so patients know they’re heard
Structured intake reduces repeat calls.
Bottom line
A clear intake process prevents lab-result calls from spiraling into repeat interruptions.
Phone problem guides
Map each call type to the phone problem it causes.
Explore the Phone Problems hub to see how missed calls, long holds, voicemail overflow, and staffing gaps show up in daily call patterns.