Call type
Patient Portal Help Calls
Portal confusion creates a steady stream of low-complexity calls. They are repetitive and predictable.
What these calls involve
- •Login issues
- •Messaging questions
- •Navigation help
Why they clog phones
- •High volume of simple issues
- •Repetitive explanations
- •Arrive during busy clinic windows
How AI reception helps
- •Answers common questions instantly
- •Routes technical issues to support
- •Confirms steps shared so callers don’t repeat
Repetitive support calls are ideal for automation.
Bottom line
Automating portal help preserves phone capacity for clinical needs.
Phone problem guides
Map each call type to the phone problem it causes.
Explore the Phone Problems hub to see how missed calls, long holds, voicemail overflow, and staffing gaps show up in daily call patterns.