Call type
Insurance Verification Calls
Insurance verification calls are unavoidable and time-consuming. They shouldn’t dominate phone time.
What these calls involve
- •Network status
- •Benefits clarification
- •Coverage for upcoming visits
Why they drain staff
- •Long calls with payers
- •Multiple handoffs and holds
- •Pull staff from patient-facing work
How AI reception helps
- •Captures insurance info consistently
- •Routes to billing/eligibility teams
- •Keeps a log to reduce repeat questions
Insurance calls shouldn’t dominate phone time.
Bottom line
Consistent intake and routing make insurance calls manageable instead of overwhelming.
Phone problem guides
Map each call type to the phone problem it causes.
Explore the Phone Problems hub to see how missed calls, long holds, voicemail overflow, and staffing gaps show up in daily call patterns.