PatientNow Phone Automation Silo
Phone automation for aesthetics, med spas, and elective practices. Built for Aesthetics, med spas, plastic surgery, cosmetic dermatology, and elective wellness practices.
answer time
<1 sec
guide pages
35
lead capture
24/7
Why this hub exists
PatientNow teams need one place for phone-first fixes
This hub consolidates every PatientNow-specific workflow we've validated in production — intake, routing, referrals, after-hours, analytics, and governance. Instead of chasing scattered notes or generic AI claims, leaders can walk physicians and admins through a single source that mirrors how MedReception AI behaves alongside PatientNow today.
Categories
Explore PatientNow playbooks by theme
35 guides across 6 categories. Each card links to a detailed playbook.
Foundational
Phone Infrastructure
6 guidesCore answering, routing, overflow, voicemail, after-hours, and multilingual coverage for PatientNow practices.
PatientNow AI Phone Answering
Answer consult, treatment, and front-desk calls instantly for aesthetics and elective practices.
Read guide →PatientNow After-Hours Lead Capture
Capture evening and weekend consult leads when many cosmetic patients first call.
Read guide →PatientNow Call Routing
Route callers by treatment type, location, injector, coordinator, or urgency.
Read guide →PatientNow Voicemail Recovery
Turn missed consult calls into actionable summaries and callbacks instead of lead loss.
Read guide →PatientNow Multilingual Call Handling
Support multilingual patient inquiries with cleaner scripts and handoff logic.
Read guide →PatientNow Overflow Coverage
Absorb lunch-hour, weekend, and event-driven call spikes without adding reception staff.
Read guide →Access
Consults & Scheduling
6 guidesGuide pages for new consult booking, treatment inquiries, reschedules, waitlists, and follow-up sequences.
PatientNow New Consult Scheduling
Qualify and schedule new patient consults into the right provider and service line.
Read guide →PatientNow Treatment Inquiry Calls
Handle Botox, filler, laser, body contouring, and skincare treatment inquiry calls with more structure.
Read guide →PatientNow Reschedule and Cancellation Calls
Recover reschedules quickly and keep high-value appointments from slipping away.
Read guide →PatientNow Waitlist Automation
Fill late openings through AI callback and waitlist workflows.
Read guide →PatientNow Procedure Booking Prep Calls
Deliver prep details and capture key booking qualifiers before elective procedures.
Read guide →PatientNow Consultation Follow-Up Calls
Keep undecided prospects warm after the consult instead of letting demand cool off.
Read guide →Revenue
Revenue Workflows
6 guidesPricing, financing, packages, deposits, quote requests, and balance-related phone workflows.
PatientNow Pricing Question Calls
Standardize pricing conversations without forcing every caller directly to sales staff.
Read guide →PatientNow Financing Inquiry Calls
Handle financing, payment-plan, and affordability questions with cleaner intake.
Read guide →PatientNow Membership and Package Calls
Support recurring package and membership questions without pulling coordinators off patients.
Read guide →PatientNow Deposit and Cancellation Policy Calls
Set expectations on deposits, fees, and policies with less front-desk friction.
Read guide →PatientNow Outstanding Balance Calls
Handle payment follow-up calls with more consistency and less staff stress.
Read guide →PatientNow Quote Request Calls
Capture quote requests and route them by treatment interest, urgency, and lead quality.
Read guide →Experience
Patient Communication
6 guidesReminder, post-treatment, pre-visit, review, campaign, and re-engagement call flows.
PatientNow Appointment Reminder Calls
Reduce no-shows and day-of confusion with structured reminder workflows.
Read guide →PatientNow Post-Treatment Follow-Up Calls
Handle recovery and reassurance calls after procedures without overwhelming the team.
Read guide →PatientNow Review Request Calls
Support reputation-building outreach after positive treatment experiences.
Read guide →PatientNow Pre-Visit Instruction Calls
Give patients cleaner prep instructions before consults and procedures.
Read guide →PatientNow Lead Re-Engagement Calls
Re-engage dormant inquiries and incomplete bookings before they disappear.
Read guide →PatientNow Event and Promotion Calls
Handle event RSVPs, promotion responses, and campaign-driven call spikes.
Read guide →Clinical
Specialty Playbooks
6 guidesPatientNow-specific phone workflows for med spas, surgery, dermatology, laser, contouring, and wellness lines.
PatientNow Med Spa Phone Automation
Phone coverage built for med spas juggling consults, memberships, and repeat aesthetic demand.
Read guide →PatientNow Plastic Surgery Calls
Handle high-consideration surgery inquiries with more structure and less lead leakage.
Read guide →PatientNow Dermatology Cosmetics Calls
Separate cosmetic demand from medical workflow pressure on shared phone lines.
Read guide →PatientNow Laser Treatment Calls
Handle treatment questions, prep, and consult routing for laser services.
Read guide →PatientNow Body Contouring Calls
Route body contouring and weight-adjacent inquiries with clearer qualification steps.
Read guide →PatientNow Women's Wellness Calls
Support intimate wellness and elective women's health inquiry calls with more consistency.
Read guide →Governance
Operations & Governance
5 guidesReporting, QA, multi-location management, launch planning, and staff relief workflows.
PatientNow Lead Conversion Reporting
Track which calls become consults, treatments, and real revenue.
Read guide →PatientNow Multi-Location Phone Management
Handle inbound calls across several aesthetic locations without losing local routing control.
Read guide →PatientNow Staff Overflow Relief
Reduce coordinator burnout by moving repetitive consult and scheduling calls to AI.
Read guide →PatientNow New Practice Launch Coverage
Stand up phone coverage early so new practices do not waste demand during launch.
Read guide →PatientNow QA and Script Governance
Keep messaging, lead qualification, and escalation rules aligned across every call.
Read guide →Next step
Show stakeholders the live PatientNow workflow
Bring your practice manager, treatment coordinator, and revenue lead. We'll run your scripts through MedReception AI, demonstrate the writeback paths, and deliver a rollout checklist covering security, QA, and governance.