PatientNow Body Contouring Calls

Callers describe a goal, not a treatment

A body contouring caller rarely asks for a device by name. She says she wants to lose the lower belly that has not shifted since having children, or he asks about the love handles that stay no matter how much he runs. Behind that goal sit very different options: non-surgical fat reduction, skin tightening, muscle stimulation, liposuction, or a tummy tuck.

The phone conversation needs to capture the goal accurately without steering the caller toward a treatment. Choosing the treatment is the consult's job, and a caller who feels pushed toward one option on the phone may not trust the recommendation she hears later.

Some callers have already tried a treatment elsewhere and want to know about a second round or a different approach. Katie records what they tried, in their words, so the provider has that history at the consult.

Surgical or non-surgical

If your practice offers both, Katie asks whether the caller is open to surgery, is looking for non-surgical options, or does not know yet. She records the answer and routes by your rules: surgical interest to a surgical coordinator, non-surgical to the aesthetic team, undecided to a consult with whoever you choose. The summary includes:

• The area or areas of concern
• Surgical, non-surgical or undecided
• Any timeline, such as a vacation or event
• Whether financing matters
• In-person or virtual consult preference, if you offer both

Weight loss medication questions

If your practice also offers medical weight loss, callers will ask about injectable weight loss medications: whether they qualify, whether a dose can change, whether a refill is ready, or how to manage a side effect. Katie never approves or changes a prescription and never tells a caller whether they qualify.

Those calls go to clinical staff under your rules, with a summary that says exactly what the patient asked. New patients interested in a weight loss program are captured as consult requests, so the prescribing clinician makes every decision.

Program cost and membership questions can be answered with your approved wording. Anything about the prescription itself, including a caller who wants to switch from another prescriber, goes to the clinician.

Qualifying without judging

Body-related calls are sensitive. Katie does not comment on weight, appearance or what a caller should change. Qualification means collecting what your coordinator needs, such as the area, the timeline and the treatment interest, in a neutral and respectful way.

That includes callers who mention a large weight loss and now want loose skin addressed. Katie records the goal and the timeline, and the surgeon or provider decides what is appropriate.

MedReception AI is live with practices on PatientNow, and contouring leads arrive as structured summaries so your coordinator can call back with the right specialist in mind and the right consult type already identified.