Rheum · US Rollouts
Rheumatology Phone Problems: Reducing voicemail backlog with AI Receptionist Automation
Blinking lights and manual transcription cost hours and hide time-sensitive requests. Most US groups operate across multiple states, so coverage and compliance must scale. Biologic refills, flare triage, and infusion coordination tie up lines.
Benchmarks we see after go-live
-70%
manual voicemail work
4 hrs
staff time returned per day
-38%
manual refill chasers
Why clinics feel the pain
How MedReception AI fixes it
Replace voicemail entirely
Victoria AI writes structured call summaries with sentiment scoring, so teams work a clean queue instead of guessing urgency.
Self-service updates
Callers receive SMS/email confirmations with next steps, reducing repeat calls asking for status.
Audit-ready logs
Every interaction is time stamped with the workflow completed, perfect for compliance and vendor scorecards.
US coverage + compliance
Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.
Where to go next
VoIP
VoIP + AI Automations
Layer MedReception on top of the carrier and phone tree you already use.
Regions
US Deployment Guide
See how national groups deploy across multi-state phone systems.
AI Products
See Katie AI handle calls
Listen to how Katie crushes voicemail backlog for Rheum teams.
Solutions
Solutions Library
Browse scheduling, triage, and recall automations to pair with phone coverage.