Practice type
Hybrid Insurance + Cash Practice
Blended models with both insured and elective services needing clear routing.
How phones run today
- •Insurance vs cash pathways
- •Pricing vs benefits
- •Routing to the right scheduler/team
Where it breaks
- •Mixed calls create confusion
- •Wrong scripts frustrate patients
- •Staff spend time clarifying pathways
How MedReception helps
- •Segment cash vs insurance callers up front
- •Deliver correct scripts automatically
- •Route to the right queue without delays
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.