Practice type
Surgical Practice
Procedure-heavy teams balancing consults, authorizations, and post-op reassurance.
How phones run today
- •Pre-op questions and clearances
- •Authorization status checks
- •Post-op reassurance and pain questions
Where it breaks
- •Authorizations stall schedules
- •Post-op calls hit after hours
- •Surgeons interrupted for admin questions
How MedReception helps
- •Hold the line with scripts and routing
- •Triage post-op safely with escalation rules
- •Log and hand off auth tasks cleanly
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.