Practice type
Urgent Care Clinic
High-velocity clinics with walk-ins, insurance checks, and rapid status updates.
How phones run today
- •Wait-time and hours questions
- •Insurance acceptance and pricing
- •Symptom triage and urgent routing
Where it breaks
- •Lines spike unpredictably
- •Staff can’t answer while handling walk-ins
- •Patients hang up and go elsewhere
How MedReception helps
- •Instant answers on hours and wait-times
- •Scripted intake for symptoms and payers
- •Route true escalations to on-call
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.