Practice type
Community Health Clinic
Mission-driven clinics with high demand, limited staffing, and varied payer needs.
How phones run today
- •Eligibility and coverage questions
- •Scheduling across families
- •Language and accessibility needs
Where it breaks
- •Long holds create abandonment
- •Staff stretched across front desk and care coordination
- •Inconsistent intake data
How MedReception helps
- •Structured, repeatable scripts for every caller
- •Capture complete data before routing
- •Reduce holds with always-on answering
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.