Practice type
Multi-Provider Practice
Group practices coordinating calendars, coverage, and provider preference calls.
How phones run today
- •Provider-specific availability checks
- •Routing to the right location or provider
- •High concurrent call volume
Where it breaks
- •Transfers and misroutes frustrate patients
- •Staff context-switch to answer availability
- •Coverage gaps create hold times
How MedReception helps
- •Answer availability questions instantly
- •Route based on rules you define
- •Reduce transfers with clear intake
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.