Rheum · US Rollouts
Rheumatology Phone Problems: Reducing missed calls with AI Receptionist Automation
Every specialty loses revenue when phones roll to voicemail or ring until patients give up. Most US groups operate across multiple states, so coverage and compliance must scale. Biologic refills, flare triage, and infusion coordination tie up lines.
Benchmarks we see after go-live
-35%
missed-call rate after 30 days
+18%
new patients captured
-38%
manual refill chasers
Why clinics feel the pain
How MedReception AI fixes it
Answer every line instantly
Katie AI greets callers in under one second, authenticates them, and routes by provider or intent without humans touching the call stack.
Summaries replace voicemail
Victoria AI transcribes, tags, and drops action items into your EHR or task lists so the team never chases scratchy audio again.
Escalation paths stay human
If the call is urgent, our automations warm-transfer to nurses with full context instead of cold-dropping patients on hold.
US coverage + compliance
Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.
Where to go next
VoIP
VoIP + AI Automations
Layer MedReception on top of the carrier and phone tree you already use.
Regions
US Deployment Guide
See how national groups deploy across multi-state phone systems.
AI Products
See Katie AI handle calls
Listen to how Katie crushes missed calls for Rheum teams.
Solutions
Solutions Library
Browse scheduling, triage, and recall automations to pair with phone coverage.