Ophtho · Australia
Ophthalmology Phone Problems: Reducing voicemail backlog with AI Receptionist Automation
Blinking lights and manual transcription cost hours and hide time-sensitive requests. Practices span multiple time zones and rely on locums, so after-hours coverage is messy. Cataract, retina, and optical retail all share the same lines.
Benchmarks we see after go-live
-70%
manual voicemail work
4 hrs
staff time returned per day
+3 pts
CSAT lift post AI rollout
Why clinics feel the pain
How MedReception AI fixes it
Replace voicemail entirely
Victoria AI writes structured call summaries with sentiment scoring, so teams work a clean queue instead of guessing urgency.
Self-service updates
Callers receive SMS/email confirmations with next steps, reducing repeat calls asking for status.
Audit-ready logs
Every interaction is time stamped with the workflow completed, perfect for compliance and vendor scorecards.
Australia coverage + compliance
AI reception handles triage 24/7, respecting state holidays and routing to the right on-call provider instantly.
Where to go next
VoIP
VoIP + AI Automations
Layer MedReception on top of the carrier and phone tree you already use.
Regions
Australia Deployment Guide
Blueprints for keeping clinics responsive across AU time zones.
AI Products
See Katie AI handle calls
Listen to how Katie crushes voicemail backlog for Ophtho teams.
Solutions
Solutions Library
Browse scheduling, triage, and recall automations to pair with phone coverage.