Ophtho · Australia
Ophthalmology Phone Problems: Reducing overflow traffic with AI Receptionist Automation
Marketing spikes or seasonal surges torch SLAs when there isn’t elastic coverage. Practices span multiple time zones and rely on locums, so after-hours coverage is messy. Cataract, retina, and optical retail all share the same lines.
Benchmarks we see after go-live
3x
more calls handled with same staff
-50%
overflow forwarding costs
+3 pts
CSAT lift post AI rollout
Why clinics feel the pain
How MedReception AI fixes it
Elastic front desk capacity
Katie AI scales instantly, taking hundreds of concurrent calls so humans focus on escalations only.
Intent-based routing
Overflow rules push scheduling to AI while high-risk items immediately hit clinical teams.
Forecast-ready analytics
See which campaigns or seasons trigger overflow so you can staff proactively.
Australia coverage + compliance
AI reception handles triage 24/7, respecting state holidays and routing to the right on-call provider instantly.
Where to go next
VoIP
VoIP + AI Automations
Layer MedReception on top of the carrier and phone tree you already use.
Regions
Australia Deployment Guide
Blueprints for keeping clinics responsive across AU time zones.
AI Products
See Katie AI handle calls
Listen to how Katie crushes overflow traffic for Ophtho teams.
Solutions
Solutions Library
Browse scheduling, triage, and recall automations to pair with phone coverage.