Kareo Integration
Kareo practices receive after-hours calls answered by AI, screened for urgency, and escalated to on-call staff in seconds. Urgent cases are flagged in your Kareo workflow; routine calls logged for daytime callback.
The AI screens every after-hours call in seconds and routes true emergencies to your on-call physician or triage nurse. Your Kareo records are accessible to the provider during the escalated call.
Non-urgent inquiries (appointment questions, prescription refills, billing) are logged by the AI and scheduled for callback during business hours. Only genuine emergencies interrupt on-call staff.
Every after-hours call—including escalation decision, call summary, and on-call provider response—is logged in your Kareo system for compliance and continuity of care.
When an urgent call is escalated, your provider receives the patient's Kareo history and chief complaint in real time. No fumbling for charts or patient demographics.
Urgent calls escalated on demand
AI screens and routes to on-call provider within seconds of intake
Call summary logged in Kareo
Full escalation audit trail and call summary recorded in patient chart for review and filing
Routine calls queued for callback
Non-urgent inquiries documented and scheduled for business-hours follow-up
Provider call context available
On-call physician receives patient Kareo history and chief complaint during escalation
The AI asks screener questions aligned with your practice's triage protocols. Keywords and clinical context determine urgency. Your triage rules can be customized by your medical director.
The AI can be configured to escalate to a second on-call number, route to your answering service, or offer the caller an emergency number. All attempts and outcomes are logged in Kareo.
The call summary and escalation decision are captured and returned as a structured, EMR-pasteable summary for your staff to review and file in the patient's Kareo chart for continuity of care and compliance.
Yes. For non-urgent calls that require follow-up, the AI can book a callback appointment into your Kareo calendar during business hours. Your staff confirms or adjusts the time the next morning.
Yes. All call handling, escalation timing, and on-call provider availability are logged in Kareo with timestamps and audit trails. Your compliance team can review call flows to verify protocol adherence.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
