Kareo Integration
When your office closes, calls don't vanish. A Kareo-integrated AI receptionist answers, qualifies the caller, and books urgent or routine appointments into your calendar—whether it's 10 PM or Sunday morning.
After-hours calls typically hit voicemail and are never returned. The AI receptionist converts them to confirmed appointments in Kareo while you sleep.
Patient describes their issue to the AI. Chest pain, severe allergic reaction, or other emergencies are flagged and routed to your on-call provider or 911. Routine follow-ups are booked automatically.
Weekend calls don't pile up on your desk Monday morning. Appointments are already in Kareo. Staff focuses on scheduled patients and clinical work, not burning time on callback lists.
Appointments booked into Kareo overnight
Morning staff inherits booked, ready-to-serve calendar
The receptionist asks initial screening questions. Signs of chest pain, severe allergic reaction, difficulty breathing, or other critical symptoms trigger an immediate escalation to your on-call provider or 911. Routine concerns are booked into your first available slot.
Yes. During setup, you define routing logic: routine calls go to appointments, urgent calls go to your on-call line, and certain keywords (like 'emergency') can bypass booking and go straight to an external number.
You can configure the AI to offer a live transfer option at any point. If they say 'I need to talk to someone now,' the call can route to your answering service, on-call provider, or nurse advice line—depending on your setup.
Yes. The AI respects your Kareo calendar settings. It won't book appointments on days your office is marked closed unless you've explicitly opened a holiday schedule or on-call clinic in Kareo.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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