Kareo Integration
MedReception AI answers after-hours calls, assesses urgency, and escalates critical calls to your on-call provider with full patient context. Routine appointments book into next-day slots in Kareo. No missed emergencies, no voicemail delays.
Urgent calls go directly to on-call staff with full context—never lost to voicemail. True emergencies can be routed to ED or 911 if needed.
Every escalated call includes patient name, DOB, chief complaint, and relevant context. On-call provider answers with full context, saving time and improving care.
Non-urgent after-hours calls book into first available slots automatically. Patients know when to expect a callback or when their appointment is. No ambiguity.
The AI filters and triages before escalating. On-call staff only answer truly urgent calls, reducing alert fatigue and burnout.
Real-time urgency triage
AI assesses chief complaint and routes critical calls to on-call staff within seconds
Patient context on escalation
On-call provider sees name, DOB, phone, chief complaint, and relevant context before answering
Routine bookings automated
Non-urgent calls book into Kareo's next-day available slots—no staff follow-up needed
On-call schedule integration
AI uses your Kareo on-call rules to route to the right provider at the right time
The AI asks about symptoms and chief complaint, listens for red flags (chest pain, difficulty breathing, severe bleeding, etc.), and uses your protocol to decide whether to escalate. You configure urgency rules during setup.
Yes. If a call meets your criteria for emergency (e.g., unconscious, severe trauma), the AI can be configured to advise the caller to call 911 or go to the nearest ED, and it logs the call for your records and Kareo.
Name, DOB, phone, chief complaint, and relevant context from the call. This appears on their phone screen or via a callback notification with linked Kareo record.
The AI books them into the first available Kareo appointment slot for the next business day and confirms the time with the patient. If the patient prefers a callback instead, the AI schedules that too.
Yes. Escalations, patient context, and the reason for the call are logged in the patient's Kareo record. The next-day team sees the history and can follow up appropriately.
Completely. You define urgency thresholds, escalation pathways, and booking rules during configuration. These are tuned to your specialty and on-call protocols.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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