NextGen Integration
AI receptionist recognizes clinical urgency, flags calls for immediate escalation, and provides your provider with patient summary and context from NextGen.
The AI recognizes urgent language or symptoms and routes the patient directly to your on-call provider in seconds—not minutes.
Your on-call provider sees the patient's relevant medical history, allergies, and current medications from NextGen before they pick up the phone. Chief complaint is captured during the call and presented to the provider.
Only truly urgent calls escalate. Non-emergency patients are booked into available slots or triaged for callback—reducing interruptions to your provider.
Every urgent escalation is logged with timestamps, trigger keywords, and call routing. Full HIPAA-compliant documentation for your records.
Urgent calls escalated in real time
Provider alerted and routed immediately
Patient history retrieved from NextGen
Allergies, meds, and recent visits visible before transfer
Customizable escalation rules
Configure triggers, keywords, and severity thresholds per your protocols
Audit trail for every escalation
Timestamps, reasons, and outcomes logged for compliance
You define urgency rules during setup: keywords ('chest pain', 'difficulty breathing'), severity ratings, or patient triage scores. The AI applies these in real time during the call.
If the patient is in your NextGen system, they see name, DOB, allergies, medications, and recent visit notes. For new patients, the AI provides the chief complaint and caller details captured during the call.
Yes. The AI can keep the patient on the line and gather more information while alerting the provider. This speeds up the handoff.
You configure fallback options: route to another provider, transfer to an external urgent care line, or keep the AI on the line and try again after a delay.
Yes. All calls, patient data, and escalation logs are encrypted and stored in HIPAA-certified infrastructure. Escalations are documented for your compliance records.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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