NextGen
AI Receptionist for NextGen Practices
NextGen is common in ambulatory specialty and multi-specialty groups, many with several locations. MedReception does not integrate with NextGen. It answers every call for your practice, captures what each caller needs, and hands your staff a structured summary to enter in NextGen.
Several locations, one phone problem
A multi-location specialty group on NextGen loses calls when the busiest office is short-staffed. MedReception answers for every location, sends each caller's request to the right office and provider, and gives that team a summary to enter in NextGen.
What it does for a NextGen practice
Every call answered
Day, night, lunch hour and weekends. Callers reach a receptionist instead of a voicemail box.
Appointment requests, ready to book
The caller's reason, preferred days and times and contact details arrive as one request your staff books in NextGen.
New patient intake on the call
Name, date of birth, phone, insurance and reason for the visit, captured once and handed over as a structured summary.
Urgent calls routed by your rules
You decide what counts as urgent and where it goes: the on-call number, a nurse line or a provider.
Refills, referrals and messages
Captured with the details staff need, so the callback starts with the answer instead of the question.
HIPAA compliant, verified by Compliancy Group, BAA included
Call data is handled for healthcare, and a Business Associate Agreement is part of every setup.
How it fits your day on NextGen
- •Routing: by location, provider and visit type before anyone picks up.
- •New patients: details and referral source captured on the call.
- •Overflow: busy offices stop sending callers to voicemail.
- •Urgent calls: sent to the number each location chooses.
What it does not do with NextGen
It does not read your NextGen schedule, book appointments into NextGen or write to the chart. Your team stays the one that enters visits and notes in NextGen, working from a summary instead of a voicemail. If you need a connection, a custom integration can be scoped for your practice.
The receptionist is EHR-independent. If your practice moves to a system we integrate with today (eClinicalWorks, athenahealth, Practice Fusion, Tebra (formerly Kareo), Office Ally, Jane, Hint, Elation, Cerbo, ModMed, CharmHealth, SimplePractice, Amazing Charts, ChiroHD, PracticeQ, Azalea, Eye Cloud Pro, TherapyNotes, Ultralight, MDLand, Veracity, PatientNow, Med Access (TELUS), Accuro, pMD, PS Suite, Nextech and HealthQuest), booking into the chart can be switched on and the same receptionist keeps working.
Want MedReception integrated with NextGen?
We build custom EHR integrations. Book a demo and we will scope yours. Until then, Katie answers every call for your practice, handles intake and sends booking requests your staff enter in NextGen.
Questions from NextGen practices
Does it book into NextGen?
No. It captures the appointment request and your staff book it in NextGen. Custom integration available.
Can each location have its own rules?
Yes. Greetings, hours, routing and urgent-call rules are set per location.