NextGen Integration
AI receptionist routes calls to the correct NextGen site, books appointments across all locations, and provides unified caller context from shared patient records.
Patients call one number. The AI understands your practice geography and routes them to the right clinic and NextGen schedule.
If a patient has been seen at Site A and calls Site B, the AI recognizes them by phone or name and routes to the shared record. One patient, one chart.
The AI can route callers to the site with the shortest wait, helping balance your schedule and reduce patient wait times.
See call volume, booking rates, no-show data, and urgent escalations for the entire practice—or drill down by site—in one dashboard.
One AI receptionist, multiple NextGen locations
Unified answering across all your sites
Shared patient demographics
Cross-site recognition and record consolidation
Intelligent call routing
Sent to correct clinic and NextGen instance based on availability and patient preference
Centralized analytics dashboard
Practice-wide and per-site call and booking metrics
Yes. If you provide location data (address, zip code), the AI can identify the caller's location and offer the nearest clinic first.
The AI recognizes the patient across all sites using your NextGen shared patient ID or phone number. You configure which site takes priority for booking.
MedReception works alongside both NextGen Office and NextGen Specialty. The AI manages both versions and books to the correct instance.
Yes. You can configure site-specific questions or specialty-specific questions in the dashboard. The AI adapts the intake based on which location the call is routed to.
No. One MedReception AI account manages all sites and NextGen instances. You assign roles and permissions per location for your staff.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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