NextGen Integration
AI receptionist handles after-hours patient calls, books urgent and next-available appointments directly into NextGen, and alerts on-call staff to emergencies.
Patients get a live answer on nights and weekends, not a mailbox. If they need urgent help, they're connected to your on-call team in seconds.
The AI reads your live NextGen availability and books appointments without staff involvement. Patients confirm and the booking syncs instantly.
Urgent calls are flagged with a structured summary of the patient's chief complaint and relevant history. Your provider knows what they're walking into.
You don't hire or train night-shift receptionists. The AI handles routine calls; your on-call provider handles acuity.
Appointments book to NextGen in real time
Patient confirmation syncs immediately to your schedule
Urgent calls escalated with summary
On-call provider gets chief complaint and context instantly
SMS confirmations sent automatically
Reduce no-shows and patient confusion after hours
You set escalation triggers during setup—keywords like 'chest pain', 'severe bleeding', or 'difficulty breathing' automatically route to your on-call provider. All other calls are assessed for appointment booking.
The AI reads your NextGen schedule and patient demographics to inform routing and provide context to your on-call team. Call details and patient-reported information are captured as a structured summary for your staff to review and file.
They can ask to be transferred at any time. The AI recognizes this and routes them to your on-call answering service or provider.
Yes. You configure urgent appointment slots in NextGen. The AI will offer these to qualifying calls and sync the booking immediately.
Your on-call staff are notified via phone call with the AI summary, text, or through a web dashboard, depending on your configuration.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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