Greenway Integration
MedReception's AI receptionist takes after-hours calls for Greenway clinics, routes urgent cases to on-call staff, and returns patient information as a structured summary for your team to review in the morning.
AI identifies emergencies and escalates immediately to on-call physician. Routine calls are summarized for staff in the morning.
Callers who contact during evening or weekend are engaged immediately, not turned away by voicemail.
Next morning, staff see an organized summary of after-hours activity, ready to follow up or action.
Every call answered
Day or night, no voicemail dead ends
Urgent calls escalated
Immediate handoff to on-call provider when needed
Call details captured
Structured summary returned for staff triage in the morning
The AI is trained on your clinic's triage protocol. It asks key questions to assess urgency—chest pain, difficulty breathing, severe injury—and escalates to the on-call provider immediately if needed.
Routine calls are captured with the patient's name, reason for contact, and callback number. A structured summary is returned for staff to review and action the next business day.
Yes. The AI checks your Greenway on-call schedule and can offer urgent patients same-day or next-available slots if your protocol permits.
Yes. The AI documents the chief complaint, symptoms, and caller's intent. That summary is available for your team to review.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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