Greenway Health
AI Receptionist for Greenway Health Practices (Intergy and Prime Suite)
Greenway Health's Intergy and Prime Suite are used by many primary care and ambulatory practices. MedReception does not integrate with Greenway Health. It answers every call for your practice, captures what each caller needs, and hands your staff a structured summary to enter in Greenway Health.
The Monday morning sick-visit rush
Primary care phones peak when the office opens, with sick-visit requests, refill calls and results questions arriving at once. MedReception answers them all, sorts same-day requests from routine ones, and gives your team a list to work through in Intergy or Prime Suite.
What it does for a Greenway Health practice
Every call answered
Day, night, lunch hour and weekends. Callers reach a receptionist instead of a voicemail box.
Appointment requests, ready to book
The caller's reason, preferred days and times and contact details arrive as one request your staff books in Greenway Health.
New patient intake on the call
Name, date of birth, phone, insurance and reason for the visit, captured once and handed over as a structured summary.
Urgent calls routed by your rules
You decide what counts as urgent and where it goes: the on-call number, a nurse line or a provider.
Refills, referrals and messages
Captured with the details staff need, so the callback starts with the answer instead of the question.
HIPAA compliant, verified by Compliancy Group, BAA included
Call data is handled for healthcare, and a Business Associate Agreement is part of every setup.
How it fits your day on Greenway Health
- •Opening hour: every caller answered, same-day requests flagged for staff.
- •Refills: medication, pharmacy and callback number captured on the call.
- •Results questions: taken as messages for the clinical team.
- •Urgent calls: routed on the rules you set.
What it does not do with Greenway Health
It does not read your Greenway Health schedule, book appointments into Greenway Health or write to the chart. Your team stays the one that enters visits and notes in Greenway Health, working from a summary instead of a voicemail. If you need a connection, a custom integration can be scoped for your practice.
The receptionist is EHR-independent. If your practice moves to a system we integrate with today (eClinicalWorks, athenahealth, Practice Fusion, Tebra (formerly Kareo), Office Ally, Jane, Hint, Elation, Cerbo, ModMed, CharmHealth, SimplePractice, Amazing Charts, ChiroHD, PracticeQ, Azalea, Eye Cloud Pro, TherapyNotes, Ultralight, MDLand, Veracity, PatientNow, Med Access (TELUS), Accuro, pMD, PS Suite, Nextech and HealthQuest), booking into the chart can be switched on and the same receptionist keeps working.
Want MedReception integrated with Greenway Health?
We build custom EHR integrations. Book a demo and we will scope yours. Until then, Katie answers every call for your practice, handles intake and sends booking requests your staff enter in Greenway Health.
Questions from Greenway Health practices
Does MedReception integrate with Greenway?
No. It answers and summarizes calls for your team to enter in Greenway. Custom integration available.
Can it handle refill calls?
Yes. It captures the medication, pharmacy and callback number and sends the request to the person you choose.