Greenway Integration

Book appointments directly into Greenway without staff transfer

MedReception's AI receptionist books appointments and captures patient demographics (name, DOB, phone) for entry into your Greenway EHR, eliminating manual scheduling callbacks and reducing delays.

How it pays back

Same-call confirmation

Callers hear their appointment time immediately, reducing follow-up calls and no-shows.

Greenway data accuracy

Patient demographics are captured on the call and presented as a structured summary for staff to review and enter into the EHR.

Staff time reclaimed

Front desk stops manually re-entering appointment details from voicemail or callbacks into Greenway.

Appointments booked live

No callback, no voicemail loop

Patient data captured on call

Name, DOB, phone ready for Greenway entry

Staff approval workflow

Review and confirm before chart lock

Frequently asked questions

Does the AI write directly to the Greenway chart?

The AI captures new appointments and patient demographics (name, date of birth, phone number) on the call and presents them as a structured summary for your staff to review and enter into Greenway. Appointment bookings and patient demographics (name, DOB, phone) write to Greenway; staff confirm before the patient arrives.

What if a caller wants to reschedule or cancel?

The AI can process reschedule and cancel requests on the call. Your staff receive a summary and confirm the change in Greenway.

How does the AI know which Greenway provider is available?

MedReception syncs your Greenway calendar and provider availability. The AI offers only open slots and books based on your clinic rules.

Can the AI handle new patients without existing Greenway records?

Yes. The AI captures the new patient's details and confirmed appointment on the call, presented as a summary for your staff to complete intake and create the Greenway record.

Related reading

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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