Practice Fusion

Book appointments directly into Practice Fusion from AI-answered calls

AI receptionist captures caller details and appointment requests. Confirmed bookings and new patient demographics (name, date of birth, phone) write directly to your Practice Fusion schedule and patient records.

Calls answered by AI, appointment details and new patient demographics written to Practice Fusion in real time
New patient name, date of birth, and phone number write to Practice Fusion during the call
Calendar conflicts detected; AI offers available slots from your live Practice Fusion schedule
Urgent calls routed to staff; routine bookings completed without human handoff
Works 24/7 with Practice Fusion across all provider views and locations

How it pays back

No re-entry of appointment and demographic data

Appointment details and new patient name, DOB, and phone write directly from the call into Practice Fusion. Staff skip manual data entry and focus on clinical work.

Real-time scheduling accuracy

AI reads your live Practice Fusion schedule on every call, preventing double-bookings and offering only slots that are actually open.

After-hours bookings close the loop

Callers who reach you after hours get scheduled immediately. Appointments appear in Practice Fusion the next morning, ready for the team.

New patient setup acceleration

Name, date of birth, and phone write to Practice Fusion during the call. Staff log in to a partially built chart instead of a blank screen.

Appointment and demographic sync

Appointments and new patient name, DOB, phone write to Practice Fusion

Live calendar integration

AI sees available slots and avoids conflicts in real time

One-touch data capture

Caller details captured once, synced to Practice Fusion once

Frequently asked questions

How does the AI know which Practice Fusion calendar to check?

MedReception connects to your Practice Fusion instance via OAuth. On each call, the AI queries your live schedule across all providers and locations you've configured, then offers only available slots.

What happens if a caller provides insurance information?

Insurance details are captured on the call and returned as a structured summary for your staff to review and enter into Practice Fusion. The system does not auto-write insurance data to the chart.

Can the AI handle new patient intake questionnaires?

Yes. The AI asks custom intake questions during the call. Responses are returned as a structured summary that staff review and file into the Practice Fusion patient record.

What if a call comes in on a weekend or holiday?

The AI answers and books appointments into Practice Fusion 24/7. The appointment appears in your calendar on the next business day, and can trigger a confirmation text or email to the patient if configured.

Does the AI write clinical information to Practice Fusion?

No. The AI captures chief complaint, symptoms, and medical history as a structured summary. Your staff reviews it and files it into the patient's chart in Practice Fusion.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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