Greenway Integration
MedReception uses your Greenway calendar, provider specialties, and patient history to route calls instantly—no transfer delays, no hold music, no caller confusion.
No transfer loops or incorrect departments. AI uses Greenway data to route each call to the provider or staff member best equipped to help.
When a call arrives, the provider or staff member has the caller's Greenway patient record in view—recent visits, meds, allergies, active issues—ready for context.
AI triages severity and escalates emergency calls to on-call provider before routine calls are queued.
Instant routing to provider
Based on patient history and provider availability in Greenway
Urgent calls escalated
Emergency triage before routine transfer queue
No hold, no voicemail
Call connected to staff or provider in seconds
The AI looks up the caller in Greenway to find their primary provider, then checks that provider's availability and schedule. If the primary provider is unavailable, the AI routes to another provider or appropriate staff member based on call type.
The AI asks for their name and phone number, checks if they match any Greenway record, and routes accordingly. If no match is found, the call goes to the appropriate department (e.g., new patient line) based on the caller's stated need.
Yes. Your MedReception configuration defines routing rules—prescription refills to pharmacy staff, clinical questions to nursing, emergencies to on-call provider. The AI applies those rules in real time.
Yes. The AI displays the caller's name, phone, Greenway patient record, and the reason for the call to the receiving provider or staff member before transferring.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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