ModMed Integration
Stop losing after-hours calls to voicemail. MedReception's AI receptionist answers calls on nights, weekends, and holidays, books appointments directly into ModMed, and captures new patient information so nothing falls through the cracks.
Callers who reach a live voice—even a machine—are more likely to book and show up than those who hear voicemail. AI booking means the appointment is already in ModMed when your team arrives.
The AI identifies emergencies and escalates to on-call providers or urgent care via transfer. Non-urgent calls are handled without waking your staff.
After-hours callers provide demographics and intake on the call. Your morning team reviews the structured summary and confirms the record before the patient's first visit.
Many after-hours callers just need to book a next appointment. The AI handles it. Your staff spends less time on return calls, more time on clinical work.
Every call answered
No voicemail dead-ends after hours, nights, or weekends
Urgent calls escalated
Emergency calls routed to on-call staff or urgent care instantly
Appointments synced to ModMed
After-hours bookings appear in your schedule before staff arrives
New patient intake ready
Demographics and call summary captured and waiting for clinical review
You configure on-call schedules and escalation rules in the MedReception dashboard. The AI follows your rules—urgent calls go to the on-call provider, routine calls are handled with callback scheduling.
No. You manage on-call routing rules and phone numbers in MedReception. The AI uses those rules; it doesn't query your ModMed provider list directly.
The AI can look up existing patients by phone number and confirm identity before booking a follow-up appointment. New information is returned as a structured summary for your staff to review and update in ModMed.
The AI sends SMS confirmations to the phone number captured during the call. ModMed contact info is updated via the demographics sync after staff review.
Yes. You can configure callback scheduling, urgent slots, or next-day appointments as options the AI offers during after-hours calls. Appointments sync to ModMed with the correct slot type.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
