ModMed Integration
MedReception AI answers after-hours calls for ModMed practices, asks about symptoms and urgency, and routes critical calls to your on-call provider via SMS or pager. Non-urgent callers get a callback slot. Your ModMed schedule is live by morning.
Every after-hours caller reaches an AI. No voicemail dead ends. Urgent calls reach your provider. Routine calls get a callback time they can count on.
When a caller reports chest pain, severe bleeding, or other critical symptoms, MedReception AI pages the on-call provider immediately. Provider can triage from home, redirect to ED, or call the patient back.
Non-urgent after-hours calls result in callback appointments queued in ModMed. Your front desk arrives to a populated callback list, not a stack of voicemails.
AI filters out voicemails and disconnects. Provider is only paged for actual clinical urgency. Routine calls are handled as callbacks. Provider gets cleaner sleep, you get faster urgent response.
Call summaries with symptom details and urgency flags are returned to your team. By morning, you have context on who called, what they reported, and how urgent they were—ready to review, approve, and file.
Urgent calls escalated to on-call provider
SMS or pager alert within seconds
Callback appointments queued in ModMed
Ready for your team to review and approve
Call summaries returned to your team
No context lost between on-call and business hours
MedReception AI asks about symptoms, onset, severity, and red flags (chest pain, difficulty breathing, bleeding, etc.). Your team defines urgency thresholds during setup. AI routes anything flagged as critical to your on-call provider immediately.
MedReception can escalate to a backup provider or call center after a defined timeout. You configure the escalation path during setup. Urgent callers are never left hanging.
Yes. MedReception offers the callback time to the caller and queues it for staff review. Your team can approve it into ModMed, move it, or reassign it before the patient sees it as confirmed. This keeps control in your hands.
Yes. MedReception can run after-hours triage any time your clinic is closed—evenings, weekends, holidays, or clinic closures. You define the schedule.
MedReception sends the pager or SMS with caller name, phone, chief complaint or symptom summary, and a note about urgency level. The provider can call the patient directly or ask the AI for more details.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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