SimplePractice
MedReception identifies urgent calls, flags them for immediate staff escalation, and provides caller reason, history, and SimplePractice patient record link in the staff alert.
Urgent calls reach staff in seconds with full context. Staff know immediately what the call is about and who is calling.
Staff do not waste time asking basic questions. AI has already collected name, reason, and SimplePractice history. They focus on clinical judgment.
AI separates urgent from routine, so your clinical team is not interrupted by routine scheduling or general inquiries.
Every escalation is timestamped and logged. You can demonstrate to regulators that urgent calls were triaged and routed per protocol.
Urgent calls escalated with context
Caller name, reason, and SimplePractice patient link sent to staff alert
Routine calls separated automatically
Scheduling and general inquiries handled by AI, not staff phone lines
Staff response is logged and auditable
Escalation timestamps and outcome recorded in compliance reports
Custom triage rules per practice
Define urgent keywords, escalation groups, and fallback workflows
The AI listens for clinical red flags in the caller's language: severe pain, difficulty breathing, chest pain, allergic reaction, suicidal ideation, and other urgent symptoms. You can also define custom urgent keywords for your specialty.
Yes. You set escalation rules: urgent calls can ring a specific provider, an on-call rotation, a nurse triage line, or an external urgent care number. You control the routing.
You set an after-hours escalation rule. Urgent calls can ring your on-call provider, a nurse hotline, or an emergency department. Routine after-hours calls go to voicemail or a callback queue.
Yes. If the caller is already in your SimplePractice system, staff receive a direct link to the patient's chart in the escalation alert. They see appointment history, medications, and allergies instantly.
Every escalation is timestamped, the reason for escalation is logged, and the staff response is recorded. The admin portal exports full triage reports for compliance audits.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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