Kareo + AI
Real-time triage on every call. Chest pain, severe injury, active bleeding, and other urgent flags trigger instant escalation to your on-call team, while routine calls are booked into Kareo and queued for your day staff.
Even if your on-call line is busy, the escalation is logged and time-stamped. Your provider sees it immediately. Critical cases are never deprioritized.
Chest pain or severe injury reaches your provider in seconds, not after a voicemail tag. Time-to-treatment starts sooner.
Your front desk is never gatekeeping emergencies. Urgent calls bypass them entirely; day staff books follow-ups and appointments into Kareo uninterrupted.
Real-time urgent triage
Critical symptoms trigger instant escalation to on-call provider or ER
Escalation logged with context
Timestamp, chief complaint, and disposition recorded for clinical and legal reference
Routine calls booked automatically
Non-urgent calls routed to Kareo schedule while urgent cases escalate
You define this. Common triggers: chest pain, difficulty breathing, active bleeding, severe trauma, loss of consciousness, stroke symptoms. Your practice policies shape the rules.
You set fallback rules. Options include: repeat the call, page the provider, route to ER, or leave a voicemail. Every option is logged so escalations are never lost.
Transfer is immediate for critical symptoms. The AI may ask clarifying questions (e.g., 'Is your chest pain related to a recent fall or heartburn?') to refine triage, but transfer happens right away.
Yes. Evening and weekend escalation contacts can differ from business hours. You set the on-call roster; the AI routes based on current shift.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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