Kareo Integration
When your Kareo office closes, the AI receptionist takes calls, books appointments into tomorrow's slots, triages urgent requests, and prepares structured summaries for your team to review in the morning.
Every call—whether at 10pm, 3am, or Sunday—gets answered and triaged. Callers hear a live voice, not a generic voicemail greeting.
Callers who need early appointments are booked into Kareo while you sleep. Your first staff call of the morning confirms a waiting room, not an empty calendar.
If a caller reports chest pain, severe bleeding, or other red flags, the AI escalates to your on-call team immediately, not at 8am.
All after-hours calls are logged with caller intent, new patient demographics, and triage level. Your team reviews one clean summary per call, not fragmented voicemails.
Every call answered
Day or night, no voicemail dead ends
Urgent calls escalated
Real-time alerts to on-call staff for medical emergencies
Appointments pre-booked in Kareo
New slots filled and confirmed before business hours resume
Structured intake summary returned
Chief complaint, triage level, and demographics prepared for morning review
The AI assesses urgency based on caller description. If it's acute (chest pain, difficulty breathing, etc.), it escalates to your on-call provider or urgent care number immediately. If routine, it books the earliest available slot in Kareo and logs it for morning confirmation.
The AI accesses your real-time Kareo schedule, including any after-hours slots, on-call provider calendars, or urgent care overflow logic you've configured. It books only into slots you've marked as available.
Yes. The appointment is written to Kareo as soon as the caller confirms, so your first morning check shows all overnight bookings confirmed and ready for check-in.
The AI captures their callback number, intent, and any triage notes as a structured summary in Kareo. Your staff reaches back out using the AI's transcript as context, not a garbled voicemail.
Both. For urgent flags, it escalates immediately (SMS/email/phone to your on-call team). For routine calls, it logs everything in Kareo so your morning team has full context and can callback with confidence.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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