Kareo Feature
Kareo practices lose patient calls after hours because voicemail doesn't engage. MedReception's AI answers 24/7, triages urgency, routes emergencies to on-call providers, and books urgent and routine appointments directly into Kareo.
AI triages every call. Chest pain, acute injury, and other red flags go straight to the provider. Routine questions, appointment checks, and non-urgent refill status are handled by the AI, so your on-call team isn't woken for prescription questions.
If a patient needs same-night evaluation, the AI books an urgent slot in your on-call schedule and adds it to Kareo. The provider sees the appointment, chief complaint, and intake summary, not a blank chart.
Chief complaint, relevant medical history, current symptoms, and medications are captured and structured during the call. Your on-call provider gets context before picking up the phone.
Urgent calls escalated
Red flags trigger immediate on-call provider notification
Appointments booked in Kareo
Urgent and routine slots added to schedule
Structured clinical summaries
Medical history and symptoms captured and returned for staff review and chart filing
The AI is trained on medical red flags: chest pain, severe bleeding, difficulty breathing, uncontrolled fever, severe allergic reaction, and others. When a caller reports these, the system immediately escalates to your on-call provider and notifies them via phone or SMS.
You configure a backup: answering service, hospital ED, or a secondary provider. If the primary on-call staff doesn't pick up, the call is routed to the backup within seconds.
Yes. You set up an on-call or urgent-care slot in Kareo. If a caller needs urgent evaluation, the AI books them into that slot, and the appointment appears in Kareo for your provider to see.
Yes. Call transcripts and intake summaries are returned to your MedReception portal and can be reviewed by your team. Your morning staff can follow up on any non-urgent calls that came in overnight.
Yes. You can disable after-hours answering for specific dates (e.g., practice closed for staff training) or adjust escalation rules per provider. Changes are made in the MedReception dashboard.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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