Workflow
Stop losing after-hours calls to voicemail. MedReception's AI answers, books appointments directly into Kareo, and notifies your team—so no appointment is forgotten or duplicated.
Patients calling at 6 PM, midnight, or Sunday morning reach the AI instantly. They provide symptoms, preferred times, and insurance. The AI books them into the next available Kareo slot and sends a confirmation text. Your morning schedule is already full.
After-hours appointments land directly in Kareo. Your staff doesn't spend the first hour reconciling voicemail messages with the schedule. The appointment is confirmed, the slot is held, and patient details are captured for your team to review.
If a patient reports chest pain, difficulty breathing, or other emergency symptoms, the AI escalates to your on-call provider right away. Routine calls book into the schedule; urgent cases get urgent attention.
Appointment written to Kareo
No manual data entry; no duplicate bookings
Real-time staff alert
On-call provider or manager notified of urgent calls
Patient confirmation sent
SMS and email with date, time, provider, and location
Schedule continuity
Morning staff inherits a complete, verified Kareo schedule
Yes. The AI offers the patient a waitlist option or suggests the next available slot. If the patient prefers a callback when a slot opens, that request is logged and your staff follows up manually. Alternatively, the AI can offer urgent care or ER guidance if appropriate.
You configure the AI with your Kareo schedule, provider specialties, and availability rules. The AI suggests the right provider based on the caller's issue and real-time openings in Kareo.
The AI captures the family member's information (name, DOB, phone) and creates a new patient record in Kareo if they don't exist. The appointment is written to the new or existing chart.
Patients who self-book tend to keep their appointments because they have skin in the game. Confirmation SMS and automated reminders before the appointment further support attendance.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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