Workflow
The MedReception AI receptionist answers every call to your Kareo practice, checks real-time availability, books appointments, and syncs them instantly. No missed calls, no callback queue, no scheduling delays.
Callers hear a live voice within seconds and book appointments without waiting, leaving voicemail, or calling back. The appointment is confirmed before they hang up.
Appointment bookings and patient demographics write directly to Kareo. Your team opens Kareo and sees the booked appointment already on the calendar.
The AI sees which clinicians are open, which days are blocked, and which times are held for specific appointment types. Callers get accurate availability, not outdated options.
Routine scheduling calls are handled by the AI. Your schedulers answer complex questions, handle exceptions, and assist clinical staff instead of spending all day on the phone.
Every call answered live
No voicemail dead ends
Appointments booked on the call
Synced to Kareo in real time
Real-time schedule checking
Caller sees accurate availability
Urgent calls escalated
Staff routed to high-priority patients
The AI connects to Kareo's scheduling API to check real-time availability, provider calendars, and appointment types. It sees open slots, blocked time, and lunch breaks just like your staff.
Yes. You configure which providers the AI can book for, which appointment types are available via phone, and which time slots or patient types require staff review. The AI respects all your Kareo scheduling rules.
The AI asks for the patient's name and date of birth, retrieves their existing appointment from Kareo, and offers new times. If the caller confirms, the old appointment is cancelled and the new one is booked.
Yes. If a patient calls to cancel, the AI removes the appointment from Kareo and offers to reschedule. Cancellations can trigger auto-fill workflows if you configure them in Kareo.
Yes. You provide your greeting, practice hours, and any specific messaging. The AI also confirms appointment details the way your practice prefers—confirmation code, location, parking notes, or pre-visit prep.
The AI recognizes when a question is outside its scope—complex medical questions, billing disputes, prior auth status—and transfers the call to your staff or voicemail. You set the escalation rules.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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